Privacy Policy — PhysMed

Last updated: 21/11/2025

PhysMed (“we,” “our,” “us”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how information is collected, used, stored, and protected when you visit our website, book an appointment, or complete checkout using Pay in Person, PayPal, or credit card.

1. Who We Are

PhysMed provides Physiotherapy, Rehabilitation, Acupuncture, and Traditional Chinese Medicine services led by David Boyd, a registered Physiotherapist and Traditional Chinese Medicine Practitioner.

Contact Details
Phone: 0466 33 7497
Email: hello@physmed.co
Address: 1/92 Unley Road, Unley, SA 5061

2. Information We Collect

When you book an appointment or complete checkout, we collect only the information needed to process your booking and payment.

Checkout / Booking Information

• First Name

• Last Name

• Email Address

• Phone Number

• Order Notes (optional)

Payment Information

Your payment options include:

• Pay in Person

• PayPal

• Credit Card

For PayPal and credit card payments:

• We do not store or access your full credit card details.

• Payments are securely processed through trusted third-party payment gateways.

• Only confirmation of payment status is received (e.g., approved, failed).

Website & Technical Information

When using our website, the following may be collected automatically:

• IP address

• Browser and device details

• Pages visited

• Cookies and analytics data

3. How Information Is Collected

Information may be collected when you:

• Complete the checkout or booking form

• Pay using PayPal or credit card (via secure third-party gateways)

• Contact us by email or phone

• Use the website or submit an enquiry

4. How Your Information Is Used

We may use the information you provide to:

• Process and confirm bookings

• Manage payments and send receipts

• Contact you regarding your appointment

• Provide updates, reminders, or important notices

• Improve website performance and customer experience

Your personal information is not sold or shared for marketing purposes.

5. Payment Processing

For PayPal and credit card transactions:

• Payments are processed securely through third-party providers such as PayPal and merchant payment gateways.

• PhysMed never sees, stores, or has access to your full card information.

• Only necessary transaction details (e.g., transaction ID, payment status) are recorded.

6. Disclosure of Information

Information may be shared with:

• Payment processors (PayPal, card payment gateway providers)

• Booking platforms and website service providers

• Legal authorities if required by law

• Other parties with your explicit permission

Information is shared only when required for service delivery or legal compliance.

7. Data Security

We take reasonable steps to protect your information from:

• Loss

• Misuse

• Unauthorised access

• Modification

• Disclosure

Information submitted through our website is stored in secure, protected systems.

8. Access and Correction

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

Requests can be made via hello@physmed.co.

9. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Improve performance

• Understand user behaviour

• Personalise content

Cookies can be disabled in your browser settings.

10. Third-Party Links

The PhysMed website may include links to external websites.
We are not responsible for the privacy practices of third-party sites.

11. Updates to This Policy

This Privacy Policy may be updated when necessary.
Updates will be posted on this page with a new revision date.

12. Contact Us

For questions or privacy concerns, contact:

 

PhysMed
Phone: 0466 33 7497
Email: hello@physmed.co
Address: 1/92 Unley Road, Unley, SA 5061